Last updated August 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.



All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please follow the following steps.

  • Login to your Account
  • Go to Dashboard
  • Click the ‘RMA’ tab on your left.
  • Click on ‘Request New RMA’
  • You will see all products that are eligible for returns.
  • Fill in the required fields and submit your application.

Failure to do so you can email our returns customer service at to help out in the return process.

After processing the RMA, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Bawooba LTD

Attn: Returns  

Urafiki, Ubungo  

Dar es Salaam, 16103  


NB: Returns can only be processed on our webpage:



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.



For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 


Please Note 

  • A restocking fee of 15% will be charged for all refunds.
  • Shipping fee/charges will not be returned.     



If you have any questions concerning our return policy, please contact us at: